Here are the two videos illustrating how to set the combination on the Aluminum frame and All-aluminum model respectively: At the very top of the page

The default factory password for our suitcase locks is "0-0-0". However, please note that during everyday use, the password may be unintentionally reset.

We recommend trying combinations close to the original password, such as increasing or decreasing the digits by one. If this doesn't work, we suggest carefully attempting all possible combinations. While this may sound time-consuming, it typically takes less than 15 minutes and is usually the most effective solution.

Please note that once you’ve set your lock combination on your luggage from its original 0-0-0 setting, there is no way for us to know what your personal combination is. In the event that you are locked out of your luggage and running all possible combinations does not open the suitcase, contact us wujun@roamingluggage.com

Our aluminum suitcases are crafted to deliver exceptional durability and performance. However, even high-quality aluminum suitcases are subject to dents and cosmetic wear, which are largely material characteristics rather than defects in manufacturing or quality. These occurrences are, unfortunately, part and parcel of air travel and the rough handling that sometimes occurs with checked luggage. We include a complimentary protective cover with every suitcase to help protect it from rough handling.

We do offer free shipping for the contiguous US orders. If your shipping address is not qualified for free shipping, shipping fee will be automatically calculated at the checkout.

Standard shipping is free in the contiguous United States . If you live elsewhere in the world, your shipping charges will also be calculated at checkout. Expedited and express shipping costs will be calculated at checkout.

If you live in the United States, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws. These will be calculated at checkout. If you reside internationally, you may be charged additional duties and taxes. These are incurred at the customer’s expense.

The price in currencies other than US dollars is shown based on current exchange rates. As a result, you might see the price in Canadian dollars or Euros fluctuate.

VAT is included in the price of our products. We do not make a profit from VAT; it is collected and remitted to the relevant tax authorities in accordance with local regulations.

Before we fulfill your order, you can cancel it by following these steps:
Locate the order you wish to cancel and click the "Cancel" button next to the item you want to remove.
Since the order was authorized but not paid, canceling it before we captured your authorization means the refund amount will be $0.